RE: Criticize me.
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Irish people are notoriously bad complainers. We grumble and gripe while steadfastly refusing to take the slightest action. I was in a coffee shop recently and instead of the mocha I ordered, I was served up lukewarm dish water. 'Was everything ok?' enquired the waitress, clocking the untouched cup as she presented the bill. "Ah, it was grand' I replied, already vowing never to darken the doorstep of the place. again. Toxic positivity or classic Irish conflict avoidance?
I get quite a lot of positive feedback on my posts...that doesn't mean i believe any of it!:)
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I totally forgot about that part of feedback! It's the most destructive for a business. I always told (and tell) everyone working with me: Behind one person that complains to you directly, there are 10 who either never come back, or worse, they spread the bad feedback to others.
But some people rather get lied to their face about how great it was, even though it's obvious that it was not okay. Why does a person buy a cup and pays for it but doesn't touch it? Not because it's so great...