Disturbing hours
Ok, I had to face customer complaints and it shifted my focus from an achievable time frame. customers are always right? Can you affirm this? It depends or maybe the statement is more of a propaganda. In short, there was an article I was trying to pull out that is NOW left in the archives for the later. It will need thinking through and additional research to meet its purpose. Till then, writing about a daily experience is not bad.
My early entrepreneurial days were an ALL round novice activity. When you are just rushing in to have customers you are likely to meet the most to be ones that won't add true value to your business. We are talking of poor pricing, failed pickup dates and even debts.
Adding to that, it was getting very hectic to keep track of stocks that are not productive. Imagine someone keeping his laundry clothes in your shops for months, a year and even years. It is something very surprising when we’ve stamped it in our business premises that any clothing that exceeds a six month stay is none of our concerns anymore.
The first thing to consider is that those things are of no value anymore to them and whatever should be the outcome after such a long period should not be a blame on our brand. There was a time I had to put in a manager while I do some supervision. How was he able to keep track of those old stocks when the writings had faded. I can't blame him much, why add additional work to his daily routine.
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We later relocated and one of its purposes was to change business structures; a trimming process was activated. It is never about many customers at times but mostly paying customers. A customer is one that keeps to the standards of your business, anything aside from this is a loss.
Such a customer showed up in our office sometime last month looking for some sets of clothing. The first thing to consider is how true this can be because we've searched through the pile of those old stocks in the store room and there was none. In short, this was us just being concerned because keeping something in our office for more than two years is indeed none of our business anymore; we are not a museum.
Customers can be very funny, an assumption that the company will have to pay for her assumed loss was what got me a little heightened. Why should we? Who are you trying to give an end of the year expenses? If these things were of value to you, why did you abandon them for years? She saw our new office setting and that we were no longer dealing with such old clothes; all were in the store room and if what you need is not there, then it's not there, period.
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I had to let her know that we've improved on our business standards and have moved on. Who even knows if she came at some point to even carry off these things, as I earlier said, someone at some point did step in to manage and I can't blame him much on old stocks that overstayed.
To conclude, let me add, life is simple, there are some losses one needs to accept as his own mistake. I am not dragging much on whether we have mistakenly misplaced her material or not but the fact is, all those clothing have overstayed. As we speak, some of them in the store houses have faded off because of dust due to packages that have torn off. Is it our responsibility to start washing them and repackaging them afresh?
A big no; consider the cost, energy and time that will be involved. As we speak, the cost of expenses have doubled from when it was brought in. If you want to succeed as an entrepreneur, you will need to improve on your manner of approach. Ok, everything ended up in a calm manner in the end. Just consider how we would have been at a loss if I was pleading over what the fault was from the customer.
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