Dealing With Irate Customers

The only way you could break tis punch bag is by cutting it or squashing it so one end breaks open. That would require some great force and abuse though so you would think very unlikely to happen.

Most people will tell you they dread dealing with irate customers, but I on the other hand actually don't mind and actually enjoy this. Solving an issue for a customer has to be one of the easiest tasks around and once the problem is fixed everyone is left feeling happy.

I had to deal with a "problem" customer today who ended up being no problem at all and it is all down to being sincere offering solutions. I don't think you have to be very smart, but using a bit of common sense will solve most problems. We have all been on the other side of a phone complaining about something so putting yourself in their shoes should be rather easy.

When I heard about todays problem customer I tried to not laugh as it is actually quite unbelievable really, but it was true. A customer bought a punch bag online and we he received it this unbreakable item was somehow damaged. I think the couriers knowing what the item was had no worries and it must have been tossed around so much that the top of the bag split open.

I told the customer it is like sending a cuddly toy only to find once it is delivered the head is missing. I would love to know what happened to this bag as the material used for the casings is seriously strong and very tough. Obviously in this case the couriers were tougher in the punishment they dished out and I would guess something very heavy was placed on top of this poor punch bag and may have even been used as protective padding for that item.

It actually gets worse as the second bag he received as a replacement last week on Friday looks as though it is second hand with the bag not being firm in places. Every bag we send out is packed to the brim and slightly over weight. I guess something was also placed on this bag which compacted the inside stuffing even more.

The solution which offered him was easy as he can have a replacement bag with pleasure or use the stuffing from the first bag to top up his second bag which will make it slightly heavier and the better option. All it would take is 10 minutes to rectify and save me the hassle of sending another bag being the 3rd with no guarantees of making it through what must be considered a hazardous journey. He is happy and will let me know tomorrow how he got on.

The most bizarre "problem" customer I have encountered was the case of the hissing treadmill. The customer mentioned every time he turns his treadmill on it starts to make a hissing sound. This not being something normal we sent a technician out to his residence with the one exception the treadmill was hissing when the technician was taking off the motor cover when the treadmill was not even on. Inside was a cobra and once removed the treadmill was working perfectly.

The only problem customer who I have never seen eye to eye with was a person I had travelled about 3 hours to go and help. h had bought a "walker' treadmill which works at walking pace and is not designed to be a running treadmill. he had somehow blown the chip on the man control board and now the treadmill was at running speed. Once fixed and working how it should he was unhappy that he could no longer run and advised him if he wanted a running speed treadmill then he needs to invest and upgrade. This was a bottom of the range treadmill that only was for walking and he argued that we must now turn it back to what it was before we fixed it.

There are a few exception customers out there who will try to con you, but the majority are genuine people like you and me who have experienced some bad luck. If you deal with these problems correctly you will gain a customer for life and why it is worthwhile doing whatever you can to help.

Posted Using InLeo Alpha